WeConnect360 Upgrade Bug Tracking
Update - The following issues have been resolved by our vendor

KITs Not Getting Generated
Card Holder Dispute Cases Not Getting Created
Primary Account Number not visible for Case and Lead creation

They are still working on the issues below

Some leads are intermittently having notifications sent

For any other issues not listed above, please submit a Jira ticket so they can be tracked.
Thanks!
Mar 26, 2026 - 12:30 PDT
Identified - The following issues are currently being worked on by BusinessNext. We will be validating fixes over the next couple of days and will communicate as fixes are available for users.

KITs Not Getting Generated
Card Holder Dispute Cases Not Getting Created
Primary Account Number not visible for Case and Lead creation
LPL leads intermittently having notifications sent

The following issues have been resolved

Emails Not Including Case links
Deceased Cases showing as a Number in view

For any other issues not listed above, please submit a Jira ticket so they can be tracked.
Thanks!
Mar 19, 2026 - 12:30 PDT

About This Site

Welcome to the status page of Sound Credit Union

Uptime over the past 90 days. View historical uptime.
MEMBER FACING Operational
90 days ago
99.05 % uptime
Today
Member Facing Applications Operational
90 days ago
100.0 % uptime
Today
Branch Services Operational
90 days ago
97.55 % uptime
Today
ATM/ITM Operational
90 days ago
97.73 % uptime
Today
Website Operational
90 days ago
99.98 % uptime
Today
Card at Once – Instant Issue Operational
90 days ago
100.0 % uptime
Today
Card Machines Operational
90 days ago
100.0 % uptime
Today
COMPANY WIDE Operational
90 days ago
99.99 % uptime
Today
Network/Infrastructure Operational
90 days ago
100.0 % uptime
Today
Core (Symitar) Operational
90 days ago
99.98 % uptime
Today
Lending Operational
90 days ago
100.0 % uptime
Today
Phones/Communications Operational
90 days ago
99.95 % uptime
Today
Shared Application (Non Member Facing) Operational
90 days ago
100.0 % uptime
Today
Workstations Operational
90 days ago
99.99 % uptime
Today
Microsoft 365 Operational
90 days ago
100.0 % uptime
Today
DIGITAL ONLINE SERVICES Operational
90 days ago
91.22 % uptime
Today
Account Opening/Digital Banking Operational
90 days ago
99.99 % uptime
Today
Communication Operational
90 days ago
82.46 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 7, 2026
Digital Banking Scheduled Maintenance: Mobile Banking Apps v2026.01
Completed - The scheduled maintenance has been completed.
Apr 7, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 00:00 PDT
Scheduled - Candescent will release an update for Retail Mobile Banking Apps v2026.01 on Tuesday, April 7, 2026. This release includes a set of platform updates and user‑experience enhancements designed to improve clarity, consistency, and overall usability across Digital and Mobile Banking.
No downtime is expected during this release.

Featured Enhancements:

Mitek Ensenta
New Version Update
Mitek Ensenta has been upgraded to a newer version, delivering performance and reliability improvements to the mobile check deposit experience. While members should not notice functional changes, this update strengthens long‑term stability and platform support.

Pulsate
iOS Updates
Minor refinements have been applied to the Pulsate iOS experience to align with current platform standards, helping ensure a smoother and more consistent experience across supported iOS devices.

Android Experience
Terms Screen User Icon Refresh
The Android Terms & Conditions screen now features an updated user icon. This visual enhancement improves clarity and delivers a more modern, consistent experience—especially for users accessing accounts with multiple user types, such as personal and business, and throughout acknowledgment processes.

Account History
Button Layout Enhancements
The updated button layout within Account History improves visibility and usability, making it easier for members to quickly access common actions while reviewing their transactions.

Pulsate Messaging
New Message Widget
A new messaging widget has been introduced in Pulsate, featuring a cleaner, more modern layout that helps important messages stand out and encourages engagement.

Personalized Greeting
Full Account Name Display
Greeting messages now support displaying a member’s full account name, creating a more personalized and welcoming Digital Banking experience.

Members can personalize their greeting by selecting a preferred name after signing in. To make this change, go to the mobile account screen and scroll down to the bottom to find the Customize option.

1. "Customize"
2. "Greeting Name"
3. Add Preferred Name
4. "Save"
Apr 3, 09:21 PDT
Apr 6, 2026

No incidents reported.

Apr 5, 2026
Maintenance Alert: Symitar 2025.01 Release | Saturday April 4th, 2026
Completed - The scheduled maintenance has been completed.
Apr 5, 02:13 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 21:30 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 26, 10:00 PST
Apr 4, 2026
Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026

No incidents reported.

Mar 31, 2026

No incidents reported.

Mar 30, 2026
SSO not functioning for Meridianlink, Imagecenter, and Synergy
Resolved - This issue has now been resolved. Synergy, Imagecenter, and MeridianLink Single Sign On is functioning as intended. If you're still experiencing issues, please close your internet browser for 30 seconds, open it, and try again.

If it still doesn't work, please open a ticket with the Service Desk. Thank you!
Mar 30, 10:02 PDT
Update - Imagecenter and Synergy logins are resolved. Please close your internet browser for 30 seconds, reopen it, and attempt sign in.

We are currently working to confirm MeridianLink Single Sign On is functional and will update when it is resolved.
Mar 30, 09:53 PDT
Investigating - The automatic sign in is failing for the following systems (MeridianLink, Imagecenter, and Synergy) if you attempt to sign into one of these systems and receive a sign in prompt, please enter your windows credentials.

We have deployed a potential fix and it is currently rolling out to our devices.
Mar 30, 09:25 PDT
Retail Digital Banking Update V26.3.0
Completed - The scheduled maintenance has been completed.
Mar 30, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 21:00 PDT
Scheduled - Candescent will release an update for Retail Digital Banking on Sunday, March 29, from 9:00 p.m. PT to Monday, March 30, at 12:00 a.m. PT. This update includes a small set of bug fixes and usability improvements aimed at improving the overall Digital Banking experience. No downtime is expected during this release.

Featured Bug Fixes:

See What They See (SWTS)
An issue has been corrected where the “By authenticator” setting in My Settings appeared disabled during SWTS sessions, even when authenticator was enabled. The authenticator status now displays correctly when staff are viewing a user’s account through SWTS.

Featured Enhancements:

Glia Chat
Improved the visibility of links within the Glia chat bubble by fixing a color contrast issue, making links easier to read and improving accessibility.

iFrames / Embedded Experiences
A new configurable option is now available to allow Online Banking applications loaded in iframes to access local or private network resources. This restores functionality for iframe‑based experiences, such as CYOs, that were affected by recent
Mar 27, 08:51 PDT
Mar 29, 2026
Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

Unresolved incident: WeConnect360 Upgrade Bug Tracking.

Mar 25, 2026
Payrailz: Intermittent OTP (One Time Passcode) Issues
Resolved - The issue in which some OTP requests were intermittently failing has been fully resolved. OTP functionality is now operating as expected.
Mar 25, 11:13 PDT
Update - We are continuing to investigate this issue.
Mar 25, 10:02 PDT
Investigating - We are currently investigating an issue causing intermittent failures of OTP requests initiated through Payrailz services.

Payrailz technical teams are actively working to identify the root cause and resolve the issue.
Mar 25, 10:01 PDT
Mar 24, 2026

No incidents reported.

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