Wi-Fi Notification
Investigating - We are investigating an issue where connecting to SCU Internal prompts for an additional connection message to continue. Click "Connect" when prompted to continue accessing SCU Internal.
Nov 05, 2025 - 20:12 PST

About This Site

Welcome to the status page of Sound Credit Union

Uptime over the past 90 days. View historical uptime.
MEMBER FACING Operational
90 days ago
98.58 % uptime
Today
Member Facing Applications Operational
90 days ago
99.65 % uptime
Today
Branch Services Operational
90 days ago
93.82 % uptime
Today
ATM/ITM Operational
90 days ago
99.53 % uptime
Today
Website Operational
90 days ago
99.89 % uptime
Today
Card at Once – Instant Issue Operational
90 days ago
100.0 % uptime
Today
COMPANY WIDE Operational
90 days ago
99.42 % uptime
Today
Network/Infrastructure Operational
90 days ago
100.0 % uptime
Today
Core (Symitar) Operational
90 days ago
100.0 % uptime
Today
Lending Operational
90 days ago
99.99 % uptime
Today
Phones/Communications Operational
90 days ago
100.0 % uptime
Today
Shared Application (Non Member Facing) Operational
90 days ago
96.64 % uptime
Today
Workstations Operational
90 days ago
99.87 % uptime
Today
DIGITAL ONLINE SERVICES Operational
90 days ago
99.88 % uptime
Today
Account Opening/Digital Banking Operational
90 days ago
99.77 % uptime
Today
Communication Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 18, 2025
Intermittent Connection Graham Branch
Resolved - Comcast has resolved the circuit issue. Monitoring shows the circuit operating normally.
Dec 18, 11:18 PST
Identified - Comcast circuit at Graham is up but experiencing heavy packet loss. We manually switched to the backup cellular connection. This is stable, however it does have limited bandwidth and SCUg will not function. We will continue to monitor.
Dec 18, 10:02 PST
Investigating - The Graham branch is having intermittent connection issues. These are being investigated by the network team.
Dec 18, 09:20 PST
Power outage at Graham branch
Resolved - Power restored approximately 1am.
Dec 18, 09:14 PST
Investigating - Graham branch is experiencing a power outage.
Dec 17, 09:53 PST
Mobile Banking Apps Upgrade v2025.10
Completed - The scheduled maintenance has been completed.
Dec 18, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 00:00 PST
Scheduled - Candescent will release an update for Retail and Business Mobile Banking Apps on Thursday, December 18. This release delivers minor bug fixes and enhancements. With this release, the minimum OS versions are as follows:

•Apple: iOS version 16.x and higher
•Google: Android version 10 and higher (optimized for Android 15)


iOS-Related Bug Fixes:

•Transfers- Layout Issue

This update resolves a UI issue on iPads in landscape mode where the ‘Amount’ field was not visible on the Transfer screen when the keyboard was open, making it inaccessible. The UI layout has been adjusted to ensure this field remains visible even when the keyboard is open in landscape mode.

•Transfers- Details Mismatch When Frequency is Once

This update resolves a discrepancy in how Single Recurring Transfers (SRT) frequency was displayed on iOS when the frequency was set to Once. The transfer details screen did not correctly reflect the selected frequency as Once, leading to inconsistent behavior compared to Android. iOS now correctly displays the frequency as “Once” in the transfer details, ensuring consistency across platforms.

iOS and Android- Related Bug Fixes:

•Incorrect Check Number Display in Mobile Account History

This release addresses a data display inconsistency between mobile and web platforms in the Account History view. On mobile, pending transactions may have incorrectly displayed as a check number, even when the transaction type was not a check, potentially causing confusion for members reviewing pending transactions- as the same entries appeared correctly (without check numbers) on desktop. The fix will ensure consistency in behavior across both platforms for pending transactions.

There is no downtime anticipated for this release. The updated mobile app will be automatically available for download in the Apple Store and Google Play Store.
Dec 17, 13:38 PST
Dec 17, 2025
Comcast Business Maintenance - Key Center
Resolved - This incident has been resolved.
Dec 17, 09:52 PST
Investigating - Comcast is currently performing a network maintenance in the Key Center Region. This is actively affecting our Key Center Branch.
Dec 16, 08:27 PST
Business Online Account Opening Maintenance
Completed - The scheduled maintenance has been completed.
Dec 17, 08:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 16, 21:00 PST
Scheduled - Terafina will be conducting maintenance on Business Online Account Opening products and services, beginning this evening at 9 p.m. to approximately 8 a.m. PT tomorrow morning.

During the maintenance window, Business applicants will see a "Scheduled Maintenance" page when attempting to access Terafina products and services.
Dec 16, 10:49 PST
Dec 16, 2025
Dec 15, 2025
Power outage at Mukilteo branch
Resolved - Power has has been restored for >30min. No further updates unless status changes.
Dec 15, 16:53 PST
Update - Power has failed again.
Dec 15, 15:30 PST
Monitoring - Power has been restored to Mukilteo branch.
Dec 15, 15:06 PST
Update - Correction: Mukilteo branch is experiencing a power outage.
Dec 15, 15:01 PST
Identified - Comcast is experiencing an outage in the Mukilteo area that is affecting connection to the branch.
Dec 15, 14:55 PST
J.D. Powers error - Object reference not set to an instance of an object.System.NullReferenceException
Resolved - This incident has been resolved.
Dec 15, 09:18 PST
Monitoring - MeridianLink has cleared the cache and believes the issue is resolved. If you continue to run into any issues, please submit a ticket.
Dec 11, 09:27 PST
Investigating - We are currently investigating this issue.
Dec 11, 08:48 PST
Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025
Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025
Annual Data Center Generator Test
Completed - Test completed successfully. All production services are online.
Dec 7, 09:43 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 08:30 PST
Scheduled - As part of our commitment to resiliency, and to meet testing obligations with local municipality, we will be performing a confidence test of the generator and backup power systems that power our data center.

During this time, to prevent possible loss of data, our core system, Symitar, will be briefly brought to a soft-down state. This means any third party applications that require core (digital or phone banking, Bottomline or Terafina) will be unavailable during this time, although members can still use their cards as Visa DPS will be in stand-in mode.
Dec 3, 12:31 PST
Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

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