All Systems Operational

About This Site

Welcome to the status page of Sound Credit Union

Uptime over the past 90 days. View historical uptime.
MEMBER FACING Operational
Member Facing Applications Operational
Branch Services Operational
ATM/ITM Operational
Website Operational
Card at Once – Instant Issue Operational
Card Machines Operational
COMPANY WIDE Operational
Network/Infrastructure Operational
Core (Symitar) Operational
Lending Operational
Phones/Communications Operational
Shared Application (Non Member Facing) Operational
Workstations Operational
Microsoft 365 Operational
DIGITAL ONLINE SERVICES Operational
Account Opening/Digital Banking Operational
Communication Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Digital Banking Release v26.7.1 Oct 5, 2026 18:00-21:00 PDT

The Next-Gen Digital Banking v26.7.1 release will deploy Monday, October 5, from 6 PM to 9 PM PT. Members and administrators will see updates to the Digital Banking experience after the release. These updates improve account organization and transaction history management for both consumer and business members.

Release Highlight: Account Groups (Web)
A new Account Groups feature allows members to organize their accounts into personalized groups, making it easier to manage and view accounts based on their preferences. Users can:

•Create custom account groups
•Set a default group
•Reorder accounts within a group
•Search for accounts within groups
•View grouped accounts directly from the My Accounts page

This feature is available for all users on the web platform and does not impact account ownership, permissions, or entitlements.

There is no downtime anticipated for this release.
Posted on Oct 02, 2026 - 13:16 PDT

Maintenance Alert: Symitar 2026.01 Release | Saturday November 7th, 2026 Nov 7, 2026 21:00 - Nov 8, 2026 03:30 PST

We will be undergoing scheduled maintenance during this time.
Posted on Sep 22, 2026 - 15:36 PDT

Oct 5, 2026

No incidents reported today.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

Service Alert: Zelle unavailable in Digital Banking (Web)
Resolved - This incident has been resolved.
Oct 1, 18:29 PDT
Investigating - We have received reports that the Zelle link is unavailable in the Online Banking Widget Stack and does not appear in the main navigation (Transfer & Pay) menu. We are working with our Digital Banking vendor to investigate the issue.

The Mobile Banking link is still working as expected. In the meantime, please direct members to access Zelle through Mobile Banking.

We will provide an update once the issue is resolved or more information becomes available.
Oct 1, 16:52 PDT
Scheduled Digital Banking Maintenance
Completed - The scheduled maintenance has been completed.
Oct 1, 10:38 PDT
Scheduled - Scheduled Digital Banking Maintenance

As part of routine scheduled maintenance, Digital Banking may be intermittently unavailable from 10:30 p.m. PT on Saturday, September 19, through 2:30 a.m. PT on Sunday, September 20.

Please make staff and members aware of the planned maintenance window and encourage any time-sensitive transactions to be completed before maintenance begins.

Thank you for your patience and understanding.
Sep 17, 14:29 PDT
Digital Banking Release v26.7.0
Completed - The scheduled maintenance has been completed.
Oct 1, 10:38 PDT
Scheduled - The scheduled Release below has been postponed. A further communication will be issued once a new date has been confirmed:


On Tuesday, September 15, Candescent will deploy Digital Banking Release v26.7.0 release to production.

•Key Highlights & Changes
Automated Session Termination for Held/Blocked Members:

What's New: If a member is placed on hold or blocked via the admin portal, their active online banking session will automatically terminate once the session timeout is reached, even if they remain on a non-critical page.

Benefit: This strengthens our security and fraud prevention controls by ensuring blocked accounts cannot keep active sessions alive indefinitely.

•General System Improvements:
Minor maintenance updates and bug fixes to enhance overall platform stability and performance.

There is no downtime anticipated for this release.
Sep 10, 10:56 PDT
WeConnect360 Enhancement
Completed - The scheduled maintenance has been completed.

The following enhancements are now live!

- Adding the ability to reassign Leads and Cases to Queues
- Adding the ability to view closed accounts related to a Member under a new "Closed Accounts" tab on the Member 360 page
- Adding the capability to add Warnings, Notes and Comments at the Account level via the action center
- New "Reports" card for leadership on the Summary Page
- Stale Leads will now auto-close after 120 days
- Purge job to clear completed Leads older than 1 year
Oct 1, 08:42 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 21:30 PDT
Scheduled - Our vendor will be adding the below enhancements during this scheduled downtime

- Adding the ability to reassign Leads and Cases to Queues
- Adding the ability to view closed accounts related to a Member under a new "Closed Accounts" tab on the Member 360 page
- Adding the capability to add Warnings, Notes and Comments at the Account level via the action center
- New "Reports" card for leadership on the Summary Page
- Stale Leads will now purge after 90 days
- Purge job to clear completed Leads older than 1 year.

If you have any questions, please reach out to MSGProductTeam@soundcu.com or submit a Jira ticket.

Thank you!
Sep 29, 21:49 PDT

Sep 30, 2026

Payrailz Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 30, 04:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 01:00 PDT
Scheduled - Payrailz will be conducting routine maintenance on Bill Pay, Pay Anyone and External Transfer Services.

These services may be intermittently unavailable to members during the maintenance window.
Sep 28, 12:36 PDT

Sep 29, 2026

No incidents reported.

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

Symitar Server Maintenance
Completed - The scheduled maintenance has been completed.
Sep 26, 23:54 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 21:30 PDT
Scheduled - Symitar servers will be undergoing regular maintenance at this time. Member access to digital online services, like online banking, will be down for the maintenance window. Members will still be able to use their cards during the window as Visa DPS acts in stand-in mode.
Sep 24, 11:43 PDT

Sep 25, 2026

Issues accessing Outlook via the Web
Resolved - This appears to have been resolved. Please contact the service desk for any access issues.
Sep 25, 11:10 PDT
Monitoring - We are seeing improvement on using outlook on the web. Again no issues with Outlook desktop client.
Sep 25, 09:57 PDT
Investigating - We are aware of an issue with Accessing Outlook via the web. Outlook via desktop client does not appear to be affected.
Sep 25, 09:05 PDT
Monitoring - Okta is continuing to track the issue intermittently affecting Microsoft 365 applications. Our third-party vendor has completed the fix and is actively rolling out. We anticipate an additional 24 hours to complete remediation and verify service stability. We will provide our next update by September 18, 2026, 4 PM PDT, or sooner if new details become available. Thank you for your continued patience as we work with the vendor to resolve this issue.
Sep 17, 15:32 PDT
Update - Okta is continuing to work directly with their third-party service provider to troubleshoot and resolve the intermittent HTTP 401 redirect errors affecting Office 365 applications. We will provide another update as soon as new details are available.
Sep 15, 09:59 PDT
Investigating - There is an Intermittent issues accessing Office 365 when using the Okta app links. You may receive a 401 Error when trying to access Outlook or other 365 resources from soundcu.okta.com. This is an issue on the vendor side and is being investigated.
Sep 15, 09:07 PDT
Downtown Olympia Branch Down
Resolved - I was able to get both branches back up and running. All is well.
Sep 25, 10:19 PDT
Update - After investigation it looks like both Olympia branches are being affected by this outage.
Sep 25, 10:06 PDT
Identified - Due to a power outage Downtown Olympia and Olympia is currently without network access. The UPS will need to be manually started in order to kickstart the network.
Sep 25, 10:02 PDT

Sep 24, 2026

No incidents reported.

Sep 23, 2026

No incidents reported.

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage