All Systems Operational

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Welcome to the status page of Sound Credit Union

Uptime over the past 90 days. View historical uptime.
MEMBER FACING Operational
90 days ago
99.97 % uptime
Today
Member Facing Applications Operational
90 days ago
99.96 % uptime
Today
Branch Services Operational
90 days ago
99.9 % uptime
Today
ATM/ITM Operational
90 days ago
100.0 % uptime
Today
Website Operational
90 days ago
100.0 % uptime
Today
Card at Once – Instant Issue Operational
90 days ago
100.0 % uptime
Today
Card Machines Operational
90 days ago
100.0 % uptime
Today
COMPANY WIDE Operational
90 days ago
99.56 % uptime
Today
Network/Infrastructure Operational
90 days ago
100.0 % uptime
Today
Core (Symitar) Operational
90 days ago
100.0 % uptime
Today
Lending Operational
90 days ago
100.0 % uptime
Today
Phones/Communications Operational
90 days ago
100.0 % uptime
Today
Shared Application (Non Member Facing) Operational
90 days ago
96.98 % uptime
Today
Workstations Operational
90 days ago
100.0 % uptime
Today
Microsoft 365 Operational
90 days ago
100.0 % uptime
Today
DIGITAL ONLINE SERVICES Operational
90 days ago
100.0 % uptime
Today
Account Opening/Digital Banking Operational
90 days ago
100.0 % uptime
Today
Communication Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Next-Gen Digital Banking v26.6.0 Jul 22, 2026 21:00 - Jul 23, 2026 00:00 PDT

Next-Gen Digital Banking v26.6.0

The Next-Gen Digital Banking v26.6.0 release will be deployed on Wednesday, July 22, from 9:00 p.m. PT to 12:00 a.m. PT (July 23). No downtime is anticipated during this deployment; however, members and administrators will see updates to the Digital Banking experience once the release is complete.
This release includes enhancements to Next-Gen Transaction History and introduces customizable MFA support messaging, allowing institution-configured contact information to be displayed when users select "What if I can't access these options?"

For Business Banking users, the release adds Manual Account Sorting, allowing accounts to be reordered based on user preference, as well as the ability to favorite accounts for quicker access within the Accounts widget. These enhancements provide a more flexible and personalized banking experience while maintaining consistency with Retail Banking functionality.
Posted on Jul 22, 2026 - 11:30 PDT

Aug 5, 2026

No incidents reported today.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

Service Alert: ImageCenter Ink Cartridge Error
Resolved - The configuration file has been successfully deployed and branches are successfully using ITC. If you are still getting this specific error- please restart your device and open ITC again. If the error returns, please open a ticket with the service desk. Thank you!
Aug 3, 12:18 PDT
Investigating - Please use the offline procedure while the fix is deployed.
https://thecurrent.soundcu.com/knowledge_base/procedures/retail_operations_procedure/itc_offline_procedures
Aug 3, 09:18 PDT
Identified - SERVICE ALERT
ImageCenter

Detailed Description: We are getting reports of some employees getting an "Endorse Ink Cartridge Missing" error when opening ITC.

Employee Impact:

Devices with error unable to accept checks.

Please follow this guide for the time being.
https://thecurrent.soundcu.com/knowledge_base/procedures/retail_operations_procedure/itc_offline_procedures

Incident Time (start of issue):
8:40AM

Our Next Action:

Our engineers are remotely deploying an updated configuration file. Once deployed we'll have employees re-open ITC to resolve the error.
Aug 3, 09:10 PDT

Aug 2, 2026

No incidents reported.

Aug 1, 2026

Maintenance: Imagecenter 2025
Completed - The scheduled maintenance has been completed.
Aug 1, 19:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 13:30 PDT
Scheduled - Maintenance: ImageCenter

Detailed Description:

This Saturday, ImageCenter will be migrated to the cloud and upgraded to version 2025.

Employee Impact:

During the maintenance window, ITC and DPC services will be unavailable.

Member Impact:

Checks will not be visible in Online Banking until the maintenance has been completed.

Timeline: We estimate less then 6 hours.

Primary Contact: _RBDproductteam@soundcu.com
Jul 30, 10:20 PDT

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

Puyallup Branch Intermittent internet connection
Resolved - This incident has been resolved. Another upgrade is scheduled early into tomorrow at 2am.
Jul 29, 10:42 PDT
Identified - Comcast is performing maintenance work in the area to enhance Comcast Business Network. This is causing the Puyallup branches network to go in and out, creating an intermittent connection.
Jul 28, 09:33 PDT

Jul 28, 2026

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

MeridianLink Consumer/Opening | Core Booking Errors, Experian Issues, & App Portal Outage
Resolved - This incident has been resolved.
Jul 23, 14:20 PDT
Monitoring - Services have been restored. We'll continue to monitor closely to ensure everything remains stable.

If you're still experiencing issues, please submit a support ticket. Thank you for your patience.
Jul 23, 12:03 PDT
Update - The miscellaneous service disruptions in MeridianLink are caused by an issue with Microsoft's infrastructure. Microsoft has identified the potential source of the problem and is actively working to resolve it by rerouting traffic to healthy systems and monitoring recovery in real time. They will continue to evaluate the effectiveness of mitigation, assess customer impact, and investigate contributing factors, and will provide additional information as soon as it becomes available.

We'll share updates here as new information becomes available.
Jul 23, 10:30 PDT
Identified - App Portal Outage: Our member-facing loan application portal is currently down.

Core Booking Errors: Users are reporting various issues while trying to book to core.

Experian Errors: Users are reporting issues with pulling credit, receiving "Bureau is Not Available" messages.

All above errors have been identified as issues with MeridianLink's cloud provider. They are actively working to restore network connectivity to resolve the above issues.
Jul 23, 09:15 PDT
Issues accessing or using Microsoft 365 services in the North America region
Resolved - This incident has been resolved.
Jul 23, 13:35 PDT
Monitoring - Current status: We’ve completed reverting the networking update, and our telemetry indicates impact is resolved for the vast majority of users. We're reviewing all known impact scenarios and monitoring for a period of time to confirm resolution for all affected environments.

Scope of impact: Users accessing Microsoft 365 services through affected network paths in the North America region may be impacted. Users from other regions who are served by this infrastructure may also experience impact.

Start time: Thursday, July 23, 2026, at 2:44 PM UTC

Next update by: Thursday, July 23, 2026, at 8:00 PM UTC
Jul 23, 13:13 PDT
Update - User impact: Users may be experiencing issues accessing or using Microsoft 365 services in the North America region.

More info: We've confirmed that the issue may affect multiple Microsoft 365 services, including but not limited to:
- Microsoft OneDrive: Intermittent connection issues.
- SharePoint Online: Intermittent connection issues. Some users are receiving “Something went wrong” errors.
- Microsoft Teams: Degraded chat functionality, including images not loading. Additionally, real-time voice apps reporting and historical reporting are not functioning as expected.
- Copilot Chat: Intermittent delays using Copilot Chat and failures in query actions.
- Microsoft 365 Admin Center: Latency and intermittent inability to access features
- Power Automate: Automate flows not loading.
- Microsoft Loop: Unable to open or load Loop pages.
- Microsoft Purview: Degraded Purview DLP Agent response time. eDiscovery and Data Security Investigations failures when submitting new jobs and delays in processing existing jobs.
- Fabric/Power BI: Users in the West US region may encounter issues accessing Publish to Web reports. Some users in Europe and Asia Pacific regions may also be intermittently delayed when accessing Fabric artifacts due to service dependencies in West US.

Current status: Our service telemetry indicates that rerouting traffic has provided some relief across affected services. We’re continuing to perform targeted traffic-routing actions while we revert the networking change mentioned in our last update. We're monitoring our telemetry and working directly with some impacted customers to ensure our actions are effectively addressing impact. We expect the configuration change reversion to complete by our next scheduled update, and we’re evaluating other pathways to expedite recovery.

Scope of impact: Users accessing Microsoft 365 services through affected network paths in the North America region may be impacted. Users from other regions who are served by this infrastructure may also experience impact.

Start time: Thursday, July 23, 2026, at 2:44 PM UTC

Next update by: Thursday, July 23, 2026, at 7:00 PM UTC
Jul 23, 11:56 PDT
Identified - User impact: Users may be experiencing issues accessing or using Microsoft 365 services in the North America region.

More info: We've confirmed that multiple Microsoft 365 services are degraded, including but not limited to:
-Microsoft OneDrive - Access to OneDrive is intermittent.
-SharePoint Online - Error message, “Something went wrong”
-Microsoft Teams - Degraded chat functionality, including images not loading.
-Microsoft 365 Admin Center - Admin Center is loading slowly or not at all.
-Power Automate - Automate flows not loading.
-Copilot Chat - Intermittent delays or failures in any Copilot Chat action and query.
-Microsoft Loop - Unable to open or load Loop pages.

Current status: We performed traffic rerouting for some of the affected infrastructure and our initial telemetry indicates that these actions have contributed to partial recovery for some users. We're scaling up our rerouting efforts while continuing to evaluate additional mitigation actions.

Scope of impact: Users accessing Microsoft 365 services through affected network paths in the North America region may be impacted.

Start time: Thursday, July 23, 2026, at 2:44 PM UTC

Next update by: Thursday, July 23, 2026, at 6:00 PM UTC
Jul 23, 09:54 PDT
Update - User impact: Users may be experiencing issues accessing or using Microsoft 365 services in the North America region.

More info: We've confirmed that the issue may affect multiple Microsoft 365 services, including but not limited to:
- OneDrive for Business
- SharePoint Online
- Microsoft Teams
- Microsoft365 Admin Center
- Power Automate

Current status: We’ve identified specific network paths as a focus area and are using diagnostic data from affected infrastructure to determine the source of impact and plan mitigation actions.
Jul 23, 09:22 PDT
Investigating - User impact: Users may be experiencing issues accessing or using Microsoft 365 services in the North America region.

Current status: We are continuing our investigation and are reviewing recent changes for potential correlation while we analyze service telemetry and available diagnostic data.

Scope of impact: Users accessing Microsoft 365 services through affected network paths in the North America region may be impacted.

Start time: Thursday, July 23, 2026, at 2:44 PM UTC

Next update by: Thursday, July 23, 2026, at 5:00 PM UTC
Jul 23, 08:58 PDT

Jul 22, 2026

No incidents reported.

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