Identified - The issue has been identified, and a temporary fix has been implemented. A permanent fix is still being worked on.
In the meantime, if a member reports this issue again despite the temporary fix in place, please collect the card’s BIN (first 8 digits) from the member and create a service desk ticket.
May 28, 2026 - 11:39 PDT
In the meantime, if a member reports this issue again despite the temporary fix in place, please collect the card’s BIN (first 8 digits) from the member and create a service desk ticket.
May 28, 2026 - 11:39 PDT
Update - The vendor has confirmed this is a known issue that has been escalated and is currently impacting multiple clients. The issue is intermittent, and the root cause has not yet been identified.
At this time, when members report this issue, please collect the card’s BIN (first 8 digits) from the member and create a service desk ticket.
Updates will be shared as more information becomes available.
May 22, 2026 - 16:13 PDT
At this time, when members report this issue, please collect the card’s BIN (first 8 digits) from the member and create a service desk ticket.
Updates will be shared as more information becomes available.
May 22, 2026 - 16:13 PDT
Investigating - We are currently experiencing an influx of tickets related to SWBC/SWIVEL declining debit cards when members attempt to make a payment via the payment portal. It appears to be incorrectly identifying them as credit cards.
The vendor has been notified and is actively investigating. We will provide an update as soon as more information is available.
Thank you for your patience.
May 22, 2026 - 15:46 PDT
The vendor has been notified and is actively investigating. We will provide an update as soon as more information is available.
Thank you for your patience.
May 22, 2026 - 15:46 PDT
About This Site
Welcome to the status page of Sound Credit Union
MEMBER FACING
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Shared Application (Non Member Facing)
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Microsoft 365
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DIGITAL ONLINE SERVICES
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Account Opening/Digital Banking
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Scheduled Maintenance
Digital Banking Release v26.5.0 – Scheduled Maintenance Jun 4, 2026 20:00-23:00 PDT
Digital Banking Release v26.5.0 – Scheduled Maintenance
We will be performing scheduled maintenance for the Digital Banking platform as part of the v26.5.0 release, which includes standard bug fixes and system improvements.
Maintenance Window:
Thursday, June 4 from 8:00 p.m. to 11:00 p.m. PST
During this time, Digital Banking services may be intermittently unavailable or experience limited functionality.
We appreciate your patience as we work to enhance the platform. If you have any questions or experience issues outside of this window, please reach out to Digital Engagement.
Posted on Jun 02, 2026 - 11:40 PDT
We will be performing scheduled maintenance for the Digital Banking platform as part of the v26.5.0 release, which includes standard bug fixes and system improvements.
Maintenance Window:
Thursday, June 4 from 8:00 p.m. to 11:00 p.m. PST
During this time, Digital Banking services may be intermittently unavailable or experience limited functionality.
We appreciate your patience as we work to enhance the platform. If you have any questions or experience issues outside of this window, please reach out to Digital Engagement.
Posted on Jun 02, 2026 - 11:40 PDT