Current status: We’ve completed reverting the networking update, and our telemetry indicates impact is resolved for the vast majority of users. We're reviewing all known impact scenarios and monitoring for a period of time to confirm resolution for all affected environments.
Scope of impact: Users accessing Microsoft 365 services through affected network paths in the North America region may be impacted. Users from other regions who are served by this infrastructure may also experience impact.
Start time: Thursday, July 23, 2026, at 2:44 PM UTC
Next update by: Thursday, July 23, 2026, at 8:00 PM UTC
Posted Jul 23, 2026 - 13:13 PDT
Update
User impact: Users may be experiencing issues accessing or using Microsoft 365 services in the North America region.
More info: We've confirmed that the issue may affect multiple Microsoft 365 services, including but not limited to: - Microsoft OneDrive: Intermittent connection issues. - SharePoint Online: Intermittent connection issues. Some users are receiving “Something went wrong” errors. - Microsoft Teams: Degraded chat functionality, including images not loading. Additionally, real-time voice apps reporting and historical reporting are not functioning as expected. - Copilot Chat: Intermittent delays using Copilot Chat and failures in query actions. - Microsoft 365 Admin Center: Latency and intermittent inability to access features - Power Automate: Automate flows not loading. - Microsoft Loop: Unable to open or load Loop pages. - Microsoft Purview: Degraded Purview DLP Agent response time. eDiscovery and Data Security Investigations failures when submitting new jobs and delays in processing existing jobs. - Fabric/Power BI: Users in the West US region may encounter issues accessing Publish to Web reports. Some users in Europe and Asia Pacific regions may also be intermittently delayed when accessing Fabric artifacts due to service dependencies in West US.
Current status: Our service telemetry indicates that rerouting traffic has provided some relief across affected services. We’re continuing to perform targeted traffic-routing actions while we revert the networking change mentioned in our last update. We're monitoring our telemetry and working directly with some impacted customers to ensure our actions are effectively addressing impact. We expect the configuration change reversion to complete by our next scheduled update, and we’re evaluating other pathways to expedite recovery.
Scope of impact: Users accessing Microsoft 365 services through affected network paths in the North America region may be impacted. Users from other regions who are served by this infrastructure may also experience impact.
Start time: Thursday, July 23, 2026, at 2:44 PM UTC
Next update by: Thursday, July 23, 2026, at 7:00 PM UTC
Posted Jul 23, 2026 - 11:56 PDT
Identified
User impact: Users may be experiencing issues accessing or using Microsoft 365 services in the North America region.
More info: We've confirmed that multiple Microsoft 365 services are degraded, including but not limited to: -Microsoft OneDrive - Access to OneDrive is intermittent. -SharePoint Online - Error message, “Something went wrong” -Microsoft Teams - Degraded chat functionality, including images not loading. -Microsoft 365 Admin Center - Admin Center is loading slowly or not at all. -Power Automate - Automate flows not loading. -Copilot Chat - Intermittent delays or failures in any Copilot Chat action and query. -Microsoft Loop - Unable to open or load Loop pages.
Current status: We performed traffic rerouting for some of the affected infrastructure and our initial telemetry indicates that these actions have contributed to partial recovery for some users. We're scaling up our rerouting efforts while continuing to evaluate additional mitigation actions.
Scope of impact: Users accessing Microsoft 365 services through affected network paths in the North America region may be impacted.
Start time: Thursday, July 23, 2026, at 2:44 PM UTC
Next update by: Thursday, July 23, 2026, at 6:00 PM UTC
Posted Jul 23, 2026 - 09:54 PDT
Update
User impact: Users may be experiencing issues accessing or using Microsoft 365 services in the North America region.
More info: We've confirmed that the issue may affect multiple Microsoft 365 services, including but not limited to: - OneDrive for Business - SharePoint Online - Microsoft Teams - Microsoft365 Admin Center - Power Automate
Current status: We’ve identified specific network paths as a focus area and are using diagnostic data from affected infrastructure to determine the source of impact and plan mitigation actions.
Posted Jul 23, 2026 - 09:22 PDT
Investigating
User impact: Users may be experiencing issues accessing or using Microsoft 365 services in the North America region.
Current status: We are continuing our investigation and are reviewing recent changes for potential correlation while we analyze service telemetry and available diagnostic data.
Scope of impact: Users accessing Microsoft 365 services through affected network paths in the North America region may be impacted.
Start time: Thursday, July 23, 2026, at 2:44 PM UTC
Next update by: Thursday, July 23, 2026, at 5:00 PM UTC
Posted Jul 23, 2026 - 08:58 PDT
This incident affected: COMPANY WIDE (Microsoft 365).