The issue has been identified, and a temporary fix has been implemented. A permanent fix is still being worked on.
In the meantime, if a member reports this issue again despite the temporary fix in place, please collect the card’s BIN (first 8 digits) from the member and create a service desk ticket.
Posted May 28, 2026 - 11:39 PDT
Update
The vendor has confirmed this is a known issue that has been escalated and is currently impacting multiple clients. The issue is intermittent, and the root cause has not yet been identified.
At this time, when members report this issue, please collect the card’s BIN (first 8 digits) from the member and create a service desk ticket.
Updates will be shared as more information becomes available.
Posted May 22, 2026 - 16:13 PDT
Investigating
We are currently experiencing an influx of tickets related to SWBC/SWIVEL declining debit cards when members attempt to make a payment via the payment portal. It appears to be incorrectly identifying them as credit cards.
The vendor has been notified and is actively investigating. We will provide an update as soon as more information is available.
Thank you for your patience.
Posted May 22, 2026 - 15:46 PDT
This incident affects: MEMBER FACING (Member Facing Applications).