WeConnect360 Enhancement

Scheduled Maintenance Report for Sound Credit Union Status Page

Completed

The scheduled maintenance has been completed.

The following enhancements are now live!

- Adding the ability to reassign Leads and Cases to Queues
- Adding the ability to view closed accounts related to a Member under a new "Closed Accounts" tab on the Member 360 page
- Adding the capability to add Warnings, Notes and Comments at the Account level via the action center
- New "Reports" card for leadership on the Summary Page
- Stale Leads will now auto-close after 120 days
- Purge job to clear completed Leads older than 1 year
Posted Oct 01, 2026 - 08:42 PDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 30, 2026 - 21:30 PDT

Scheduled

Our vendor will be adding the below enhancements during this scheduled downtime

- Adding the ability to reassign Leads and Cases to Queues
- Adding the ability to view closed accounts related to a Member under a new "Closed Accounts" tab on the Member 360 page
- Adding the capability to add Warnings, Notes and Comments at the Account level via the action center
- New "Reports" card for leadership on the Summary Page
- Stale Leads will now purge after 90 days
- Purge job to clear completed Leads older than 1 year.

If you have any questions, please reach out to MSGProductTeam@soundcu.com or submit a Jira ticket.

Thank you!
Posted Sep 29, 2026 - 21:49 PDT
This scheduled maintenance affected: COMPANY WIDE (Shared Application (Non Member Facing)).