Service Alert: Zelle unavailable in Digital Banking (Web)

Incident Report for Sound Credit Union Status Page

Resolved

This incident has been resolved.

Posted Oct 01, 2026 - 18:29 PDT

Investigating

We have received reports that the Zelle link is unavailable in the Online Banking Widget Stack and does not appear in the main navigation (Transfer & Pay) menu. We are working with our Digital Banking vendor to investigate the issue.

The Mobile Banking link is still working as expected. In the meantime, please direct members to access Zelle through Mobile Banking.

We will provide an update once the issue is resolved or more information becomes available.

Posted Oct 01, 2026 - 16:52 PDT

This incident affected: DIGITAL ONLINE SERVICES (Account Opening/Digital Banking).